Terms & Conditions



Free delivery applies only within South Africa. It only applies to orders that exceed R700 and to orders that weigh less than 1kg. We may amend the terms of discount or cancel the discount as we see fit.


If you are not entirely satisfied with your purchase, please send us a notification within 14 days upon receipt by emailing us at info@rootbox.co.za . Please remember to include your order number in the email subject line. Please ensure that the items are packaged securely in their original condition and packaging. We cannot accept the item if it is not in its original and undamaged condition. The day of collection by the couriers will be communicated. Upon receipt of your return, we will send through a notification via email. Your refund will be processed within a minimum of 5 working days. You can either send through your banking details or credit can be issued to you on our site for future purchases. Should you experience any problems with the return and refund process please do not hesitate to contact us.